FAQ
Dress Code Policy
Yes, Dress code: Smart casual dress code applies for dinner, for men and women. No sports wear, no swimwear, no flip flops.
Rooms & Amenities
Yes, a hairdryer is provided in the room.
Yes, we provide an electric kettle in the room.
Yes, all wardrobes are supplied with a certain number of coat hangers.
Yes, all rooms are equipped with a safe against charge.
No, we do not provide an iron but we do provide you with an iron service with extra charge.
Yes, we provide a laundry service with extra charge.
Yes, we provide shampoo and shower gel in addition to other bathroom supplies.
We also provide soap, conditioner and a vanity kit.
Yes, all rooms offer a mini fridge but not a mini bar.
No, your fridge will be equipped with bottled water upon your arrival but will not be replenished thereafter. The tap water is safe to drink, as we use Reverse Osmosis.
You can buy bottled water at the bars and in the hotel mini market.
The linen is changed three times per week.
Beach & Pool
1.1. Do you provide beach/pool towels?
Towels can be changed once per day at the Courtesy room and at the Gym. Guests have to bring the towel cards back on check-out or else they will be charged.
1.2. Are beach towels provided in addition to bath towels?
No, outdoor pools are not heated.
2.2. Are children allowed in the indoor pool?
Yes, children are only allowed during “Family Hours”, daily 12:00-14:00.
2.3. Are the pools with sea water or chlorinated?
The pools have fresh water with chlorine and are maintained on a daily basis.
2.4. Are inflatables allowed in the pools?
Yes, inflatables are allowed in all pools.
2.5. Do you have facilities to blow them up?
Yes, there is a pump next to the mini market.
3.1. Do you have to pay for the sunbeds by the beach?
3.3. Are there toilet facilities on the beach?
3.4. Where is the nearest bathroom?
It has a limited selection of beverages.
Aqualand
Adult Slides: Must be over 10 years old or at least 120 cm tall.
Yes, they are enforced.
Aqualand is open from 10:00AM to 7:30 PM
Yes, there is a snack bar.
Snacks (12:00PM- 3:00 PM) include gyros, hot dog, pizza, salads
Light snacks (10:00AM-5:30 PM) include toast, crepes, ice cream
The bar serves soft drinks, juices, coffee, and beer, but not hard liquor.
Yes, there is a lifeguard on duty
Allergies & Special Requirements
Yes, we do cater and provide for a gluten free diet.
You can send an email to allergies@bluelagoongroup.com prior to your arrival.
Upon arrival, you can also inform the Guest Relations and they will provide you with all the necessary information and assist you arrange any special meals during your stay.
Yes, we also have all the necessary knowledge and take all provisions to cater for people with Celiac disease.
In all our restaurants guests can find vegetarian options. If you’re not sure of a food option, you can ask our restaurant supervisors for more information.
Yes, we do and please feel free to inform us of your allergy at allergies@bluelagoongroup.com
Check in & Check Out
The check-in time is at 15:00 and the check-out time by 11:00.
Late check out are subject to availability and the cost depends on room type and the season.
Please contact the Reception two days prior to your departure in order to apply for a late check out and you will get a confirmation one day before check out. Please, keep in mind that it cannot be guaranteed that you will stay in the same room during check out.
For arrivals after midnight we offer cold sandwiches.
All hotel facilities can be used until the moment guests check out of the hotel. There is a luggage room where they can leave their bags and they can have a shower at the Courtesy room. No reservation is needed.
The Climate Resilience fee is 15 euros per room/ per night and is payable upon arrival at Reception.
Requests & Upgrades
Yes, we do offer room upgrades with additional charge and subject to availability.
You can upgrade upon arrival subject to availability and against charge.
All notes and requests are taken into consideration and we do our best to satisfy them, though it always depends on availability. For any request you can send an email to reservations@bluelagoonresort.
Wi-Fi & Hotel application
Yes, we do provide Wi-Fi in all public areas and in the rooms.
The internet speed is 200MB and the signal is good.
There is a secret code, which is given to all guests on arrival and is unique for their room.
Please ask reception for more information.
Once you are logged into the hotel Wi-Fi, it automatically gives you the option to download the Exclusivi application. As an alternative, you can download it from Play Store and App Store, according to your mobile phone’s software. You can login with the Wi-Fi’s secret code and get into the application’s menu.
Care for Infants & Babies
Yes, we automatically provide a baby cot in the room for all reservations with a child under 2 years of age.
Upon your request we can arrange this for children over 2 years of age. Please email info@bluelagoonresort.gr
Yes, the hotel can provide you with a sterilizer & bottle warmer station upon availability. A deposit is required.
Yes, the mini market provides both regular diapers as well as swimmpants.
At the buffet you can find boiled or steamed vegetable puree. For any other requests please contact our restaurant staff. Also, you can find baby food at the hotel mini market.
Restaurants Reservations
Yes, reservation is required. You can make reservation via Exclusivi App or with Guest Relations.
No, the reservation has to be made during your stay at the hotel.
Yes, you can book each restaurant once per week.
Yes, you can book in all restaurants.
We do not have room service.
No, this is not possible. Exceptions are made only if a guest is sick or incapable of coming down to the restaurant. In these cases, we have to be informed beforehand, as to send food to the room without an extra charge. Please contact the Guest Relations.
Hotel Amenities
Yes, there is an ATM in the main lobby of the hotel.
You can exchange your currency at the Reception.
Yes, there is a mini market in the hotel.
Facilities For the Disabled
We offer a limited number of adapted rooms with adapted bathroom. These are always upon request. Please contact our reservations department at reservations@bluelagoonresort.gr
Yes, the hotel area is very flat and all facilities have access for a wheelchair except for the pool and beach. Please note that entry to the pool is made possible only through steps and ladders.
Low Season & Weather Conditions
During the beginning and the end of the season it could be that some of the facilities are closed due to low occupancy. Nevertheless, their services are offered in other facilities of the hotel.
All facilities are open weather permitted.
Sports & Spa Facilities
The courts can be reserved via the Exclusivi Application or at Reception.
You can collect the equipment at Reception with a deposit.
Yes, we provide gold clubs with a deposit.
We have a huge variety of massages and treatments at the spa. Guests can contact the spa reception for more information and our staff will help them find the most suitable treatment. Alternatively, they can make requests through our Exclusivi Application.
The indoor pool is located in the Gym and is operating from 09.00-19.00. There are Family hours in May and October. For more information, please contact Reception.
The sauna and steam room are free of charge and included in the All Inclusive package. No reservation is needed.
Various
No, the hotel does not arrange excursions. Please contact your holiday representative for more information.
Our Address
Blue Lagoon Resort
Lambi 85300
Kos, Dodecanese
GreeceReservations
Tel.: +30 22420 54564
Fax:+30 22420 26230
reservations@bluelagoonresort.grFollow Us
